admin | November 4th, 2017 | Mozilla Thunderbird
There are powerful antivirus scanners available in the market like Norton and Symantec. These identify an infected message as soon as it is received and send it to quarantine. This contains the infection from spreading and later the file can be deleted or repaired based on user’s choice. This causes problems with the Thunderbird email client using the file to store mailbox data. Repairing or deleting the file further incriminates the issue. Thunderbird quarantine Inbox issue can prove to be very difficult to manage mailbox securely using an antivirus scanner. It can cause a lot of raucous in a business environment that deals with constant communication. This post talks about the Thunderbird quarantine issue and suggests some solutions to fix it. Read more about it in the following section.
Thunderbird is an email client that that is used to share sensitive information and emails. It not only provides email features but also organizes contacts, notes, calendar, tasks etc.
All messages of Mozilla Thunderbird are stored in inbox folder in the profile folder. However, each folder is stored after the name of the folder. Certain, antivirus considers that each message is stored separately, on the detection of virus in an inbox, the entire file is subjected to deletion, rather than deleting that particular message. Thunderbird Quarantine Inbox Issue arises because of the design flaw in some antiviruses. The issue is not with Thunderbird but with the antivirus.
Set an antivirus on asking before automatic deletion or restore the quarantined files.
Make settings so that anti-virus should ask permissions before doing automatic deletions or restoration of quarantined files.
Turn off Email scanning Options because it corrupts email files more than virus do. Moreover, it slows down the speed of PC. If the users want to scan then scan only incoming messages because some antivirus program has issues with outgoing messages.
No dependency on Email Service Provider. Users should not rely on email service provider for the execution of scanning. There will be much more security when emails are scanned by the particular domain.
Following are the steps that need to be followed to fix Thunderbird after an MSF file is stuck in quarantine:
Solution#1 Prevention From Loss of Emails as Inbox Gets Quarantined
Keep complete mailbox empty by saving old messages into a separate folder. For this way, some emails may get affected even when the antivirus has deleted an inbox. Set the Mozilla Thunderbird to leave email messages on a server instead of removing them instantly. According to this, users can easily download their emails even when antivirus damaged inbox file.To leave the copy of messages on the server for some days, follow these below steps:
Solution#2 Fix Thunderbird Quarantine Inbox Issue
Solution#3 General Approach to Fix the Issue
Antivirus software is quite important to securing communication over the internet. It is essential to know the steps to fix Thunderbird quarantine inbox issue affecting mailbox data integrity. This post mentions all the precautionary steps and individual solutions to make sure this issue is not repeated on any computer.